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Free Service SurveyTo be effective, customer service must be an ongoing, daily effort that works from the inside out and the outside in. If not, the number of customers who are turned off by your systems could be substantial. Click the link below to download a free assessment you can use as a checklist to determine if your service systems are up to par. Discuss these issues with your work team and adjust or fix anything that puts you in a bad light. If you have any doubts about your delivery systems, talk with your customers and ask for feedback. Better they should complain to your face than to their friends or "vote with their feet" and never come back. Download the free service survey now. If you need Adobe Acrobat, visit http://acrobat.com. If this assessment piques your interest or indicates you have a need to improve customer service, Leslie Charles can help, either through her books, licensed service program, new online service school, or a customized training session designed to your specifications. Coming soon: an online customer service school for small businesses and organizations that can't afford a training session. If you're interested in this cost-effective service improvement alternative, contact Leslie Charles for more information. You can email Leslie at AuthorLeslie@aol.com. |
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