Bringing three decades of speaking, writing, and ongoing research, Leslie’s areas of expertise include:
- Stress / Change / Resilience
- Enhancing the Customer Experience
- Leadership / Teamwork
- Effective Communication
- De-escalation / Dealing With Difficult People
- Presentation / Public Speaking Skills and Train the Trainer
- Motivation / Inspiration / Attitude Enrichment
Leslie will work closely with you to deliver customized content that meets your objectives. She knows your reputation hinges on the quality of speakers you hire and her job is to make you look good. She wants people to thank you for your efforts and hard work.
Life is Not a Duress Rehearsal
This is Leslie’s most often requested topic, combining her critically acclaimed book, “Why is Everyone So Cranky?” and the amusing “Bless Your Stress.” Offering some fast-acting antidotes and time-release tips for minimizing stress or pressure, it’s a lighthearted romp on a serious subject—just what the doctor ordered!
Discover Your Super Powers (New!)
Based on the humorous women’s self-help book Leslie is writing, this adapts easily to mixed groups. From, “Does this excuse make my ‘but’ look big?” to a “save the wails” and “whine stopper” approach to first world problems, this is unconventional, wise, and very witty.
Getting Over It: Replace Resistance With Resilience—For Good
Leslie believes adversity and opportunity are constant companions. Combining mindfulness with reframing helped her not just survive, but thrive after a life-altering event. By engaging in a surprisingly simple and effective method for navigating unwanted change, this enlightening method can even be made (gasp) enjoyable, and definitely effective.
Say It Right the First Time: You May Not Have a Second Chance
Leslie draws from her degree in Communication plus hours of empathy and Personal Process Recall training, through which she cultivated listening, deflection, and conflict resolution skills. This session helps you stay grounded and geared up to manage communication challenges that might otherwise heat up beyond repair.
Elevating the Customer Experience
Blending current research with her books on service and years of teaching and practicing the art, Leslie helps leaders and front line employees raise the bar on daily service performance. Exceptional service delivery at every level, from the inside out, can equate to a memorable experience for customers every time, not just a fleeting encounter.
Why Is Everyone So Cranky? Part Deux (New!)
Leslie’s “Why is Everyone So Cranky?” featured the ten trends complicating our lives and what to do about them. The milieu is more convoluted than before; blurred social boundaries have penetrated our daily lives and we need the skills and foresight to see through them.
What her clients have to say
There is no one more special than Leslie Charles, CSP. Leslie is a qualified author, speaker and facilitator. MSAE has used her for keynotes, executive round table facilitation, breakouts, team building and private consulting. The best thing about Leslie is that if she cannot help you she will tell you, and will connect you to people who can help y… Read more
We were looking for a unique speaker who isn’t run of the mill. We wanted it to feel like we were hearing a story, while still learning, with an approachable vibe. We got just that with Leslie. She offers practical advice that speaks to the mind and the soul. For those who enjoy takeaways, she’s written books, — some are fun quick reads, o… Read more
Charlotte Michigan’s LEAD program gives up-and-coming community and business leaders skills to grow into leadership roles of the future. Our program facilitators are some of the best in the region — and you can’t have ‘the best in the region’ if you don’t have Leslie Charles, nationally known speaker, author and facilitator. We are luck… Read more
Leslie is a totally engaging speaker! I have had the pleasure of working with Leslie numerous times and she is the consummate professional. Always prepared, on target with the expected message and keeps the group engaged throughout the sessions. Her humor is contagious but she packs serious content for attendees to mull over – long after the e… Read more
When you have a dynamic speaker scheduled for your event and need a replacement dynamic speaker to step in at the last minute, you call Leslie Charles, a dependable, energetic, informative, professional, and reliable speaker! I remain grateful that Leslie presented to our professional group last spring and am looking forward to a future engagement.… Read more
From private and public sector organizations to health care, trade associations, and educational institutions, Leslie works with a broad span of industries. This demonstrates her ability to research, understand, and uniquely customize her message for each audience. If you are willing to brief Leslie on the details she is willing to absorb them. Leslie is a popular, in-demand speaker for women’s groups and she also brings an authentic motivational message to senior audiences.
Leslie’s client list includes:
- NASA Goddard Space Flight Center,
- American Farm Bureau Federation
- National Association of Insurance Women,
- Crime Victim Advocate Network of Oregon,
- National Institutes of Health,
- Blue Cross-Blue Shield of Michigan,
- American Health Information Management Association,
- The Humor Project International Conference,
- University of Michigan,
- United Dairy Industry of Michigan,
For more information: View More Clients →