Store

Welcome to Leslie’s Store

Leslie’s books are filled with insightful ideas and creative approaches to life, bundled with encouragement, appealing wit and immediate application.

Her inspirational jewelry designs bring meaning to what would otherwise be just an attractive accessory. Each handmade piece comes with an original poem or story on a gift card outlining its purpose and significance, from sad occasions to celebrations.

Leslie has a passion for enriching the minds and hearts of her audience members. This value is rooted in her mission to spark spirits, enhance appreciation, build confidence and bring comfort where it is needed.

This website represents the ever-changing domain in which Leslie lives, works and embarks on new ventures. It’s a pleasure introducing you to her “real” store now that you know about her pretend one. Feel free to browse.

Leslie’s first store. Already, at the tender age of three she was tapping into her imagination, happily creating this tiny domain.

About Leslie’s Books

Stick To It

Stick To It offers quick inspiration for when you don’t have time to read a whole chapter. It is often purchased as a graduation or birthday gift, has been used as motivational source for entire work teams and been enjoyed by a few worksite-based book clubs.

Bless Your Stress
Bless Your Stress is a light-hearted treatment of stress and its effects. There are no threats, scary statistics or guilt-inducing demands, just a fun way of looking at yourself. Informative, enjoyable and easily applicable, this makes a nice gift for the worn, the worried or the overwrought.
All Is Not Lost
All Is Not Lost is a sweet book of comfort for people going through tough times, particularly when struggling with loss. But it’s really a book about life, about doing the best we can with what we have when facing the unwelcome, unfamiliar or unwanted.
The Customer Service Companion Set

When you purchase the set of these two books, The Customer Service Companion and The Customer Service Companion Study Guide you have everything you need to create an extended series of onsite service training modules. All you need to add are the participants.

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  • All Is Not Lost Quick View
    • All Is Not Lost Quick View

    • All Is Not Lost

    • $11.95
    • Yes! Press, 2002 In this, her sensitively written book, Leslie offers an intimate, personal look at handling the unexpected, unwanted, or inevitable. No stranger to grief, loss, and meeting life's challenges, Leslie chronicles her own healing journey and that of others. If you are seeking personal renewal or peace of mind following the aftermath of death, divorce, illness, personal upheaval,…
    • Add to cart
  • Bless Your Stress Quick View
    • Bless Your Stress Quick View

    • Bless Your Stress

    • $15.00
    • Yes! Press, 2006. If you've ever longed for a book on stress management that was enlightening but not frightening, entertaining instead of draining, look no more. Bless Your Stress is as enjoyable as it is informative. There are no scary statistics or grim scenarios; no intimidation, no stern coercion. What you'll find instead is a fresh, light, original take on…
    • Add to cart
  • Stick To It! Quick View
    • Stick To It! Quick View

    • Stick To It!

    • $11.95
    • Yes! Press. 1993, 1995 Subtitled The Power of Positive Persistence, this book offers a collection of refreshing insights for busy people who like to stay positive. Designed to be picked up and put down rather than read cover to cover, this appealing and approachable format offers a daily dose of personal encouragement.
    • Add to cart
  • The Customer Service Companion Quick View
    • The Customer Service Companion Quick View

    • The Customer Service Companion

    • $10.95
    • Yes! Press, 1996 Subtitled “The Essential Handbook for Those Who Serve Others”, this book is designed for those who work face-to-face or “on the line” with customers, clients, and the public. This unique volume offers 200 pages of bite-sized, practical service tips, techniques, and strategies that can be read on the run. Educational, motivational, and easy to absorb. Inviting and…
    • Add to cart
  • The Customer Service Companion and Study Guide Set Quick View
    • The Customer Service Companion and Study Guide Set Quick View

    • The Customer Service Companion and Study Guide Set

    • $17.90
    • Yes! Press, 1996 75 Lesson Plans plus action steps convert The Companion into a self-directed seminar. Using a work-site Study Group approach or a Lunch 'n Learn format, employees systematically build on their existing knowledge, enhance their service skills, and create a more solid work team all at once. Comes with a free Leader's Guide.
    • Add to cart

Check out Leslie's Handmade Inspirational Jewelry!

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What Clients Say

"There is no one more special than Leslie Charles, CSP. Leslie is a qualified author, speaker and facilitator. MSAE has used her for keynotes, executive round table facilitation, breakouts, team building and private consulting. The best thing about Leslie is that if she cannot help you she will tell you, and will connect you to people who can help you. She is a key resource for me."
Cheryl O. Ronk CAE, CMP, FASAEPast President and CEO, Michigan Society of Association Executives
"When you have a dynamic speaker scheduled for your event and need a replacement dynamic speaker to step in at the last minute, you call Leslie Charles, a dependable, energetic, informative, professional, and reliable speaker! I remain grateful that Leslie presented to our professional group last spring and am looking forward to a future engagement. Don’t hesitate, contact Leslie for your next event!"
Bonnie Stuut, CAPInternational Association of Administrative Professionals, Kalamazoo LAN Director
"We were looking for a unique speaker who isn’t run of the mill. We wanted it to feel like we were hearing a story, while still learning, with an approachable vibe. We got just that with Leslie. She offers practical advice that speaks to the mind and the soul. For those who enjoy takeaways, she’s written books, some are fun quick reads, others to be used as a good reference. Leslie is real people with real experience, sharing real stories and making a real difference."
Amanda Toy CMP, CTAFormer Associate Director of Sales, Greater Lansing Convention & Visitors Bureau
"Leslie is a totally engaging speaker! I have had the pleasure of working with Leslie numerous times and she is the consummate professional. Always prepared, on target with the expected message and keeps the group engaged throughout the sessions. Her humor is contagious but she packs serious content for attendees to mull over — long after the event. I wouldn’t hesitate to hire her again!"
Laurie KoellingRegional VP, Past President, Greater Lansing Assn of Realtors and Women's Council of Realtors
"Charlotte Michigan’s LEAD program gives up-and-coming community and business leaders skills to grow into leadership roles of the future. Our program facilitators are some of the best in the region — and you can’t have ‘the best in the region’ if you don’t have Leslie Charles, nationally known speaker, author and facilitator. We are lucky to have her present our module, COMMUNICATE to CONNECT. The feedback from participants reflects Leslie’s long-lasting teachings such as ‘Got me thinking about word choice, and the idea of yes AND instead of yes, but.’ Leslie has participated in LEAD for four years and we look forward to many more!"
Adrian BassCan Do! Leadership Pillar Chair
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