Yes! Press, 1996

Subtitled “The Essential Handbook for Those Who Serve Others”, this book is designed for those who work face-to-face or “on the line” with customers, clients, and the public. This unique volume offers 200 pages of bite-sized, practical service tips, techniques, and strategies that can be read on the run. Educational, motivational, and easy to absorb. Inviting and visually appealing.